Refund policy
At KASSIUS, we take pride in delivering premium-quality activewear. To maintain product hygiene and quality standards, we have a strict no-return policy.
Important Policy:
We do not offer refunds.
However, we understand that sizing issues can happen, so we offer size exchanges only under the following conditions.
Size Exchanges:
Size exchanges are available within 7 days of delivery, subject to product condition and stock availability.
To request an exchange:
- Contact us via email or WhatsApp with your order number.
- Our team will guide you through the exchange process.
- Once approved, you will need to ship the product back to us.
Exchange Conditions:
To be eligible for a size exchange:
- The product must be unused and unwashed.
- All original tags must be attached.
- The item must be returned in its original packaging.
- Exchanges are subject to size availability.
Return Shipping Charges:
- Return shipping charges are borne by the customer.
- Customers are responsible for shipping the product back to us for size exchange.
- KASSIUS is not responsible for items lost or damaged during return transit.
Damaged or Incorrect Products:
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. Our team will assist you in resolving the matter as quickly as possible.
Customer Support
We’re always here to help.
Our Customer Support Hours are:
Monday to Saturday
10 AM – 6 PM (excluding public holidays)
You can reach us through the following channels:
- Email: support@kassius.in
- WhatsApp: +91 92747 20266
Or by submitting a message through the contact form on our website anytime.